Frequently Asked Questions

How does FixWpSite work?
We try to keep it pretty simple. First you tell us what you want to change about your website. One of our project managers then puts together a detailed quote for your project, breaking it down into tweaks where each tweak is valued at $19.

Once you’re happy with the quote you make payment up front and the project is put into the Elto marketplace for one of our pre-approved developers to start work on.

How big is a tweak?
This is definitely our most frequently asked question. A tweak is kind of like a todo item. Each tweak is valued at $19. A tweak might take 30 minutes to do or it might take them 2 hours – it depends on that particular task.

How long does it take to complete a tweak?
Some projects are finished in as little as a couple of hours, other projects can take weeks. It depends on a number of factors including how many tweaks the project is, how quickly you’re able to respond to any questions from the developer.

How long does it take to get a quote?
We quote projects as quickly as possible and sometimes you might get your project estimate in as little as 30 minutes but our average is a couple of hours. It all depends on how complicated your project is, how many briefs we have in the queue and even what time of day it is – we have more project managers working during the day Pacific Standard Time than we do overnight for instance.

What type of websites do you work on?
We work on most types of websites including WordPress, Shopify, Storenvy, Tumblr, BigCommerce, Volusion, Yahoo Stores and Wix. We generally don’t work on Joomla, Drupal or Magento sites or anything that is completely custom like a Ruby on Rails or Django-built website.

Do you only work on small projects? What if I want something bigger?
We work on projects of all sizes though we generally like to work on projects between 1 and 10 tweaks. The good part about this is it means we usually work with you to find an easier way to solve your challenge that makes the project manageable, or we can turn it into multiple projects.

What is your refund policy?
We want you to be happy with the work that gets done on your website. That’s why we have our 100% Satisfaction Guarantee. You can read more about it at FixWpSite.com/guarantee.

What is your contact number?
As a general rule we prefer to work via our briefing form or support email at [email protected] This helps us keep our costs low so we can continue to tweak websites from $19 per tweak.

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